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| National Association of Healthcare Access Management | |
|---|---|
| Name | National Association of Healthcare Access Management |
| Abbreviation | NAHAM |
| Formation | 1971 |
| Type | Professional association |
| Headquarters | United States |
| Region served | North America |
| Membership | Healthcare access professionals |
National Association of Healthcare Access Management is a professional association for professionals who manage patient access, registration, scheduling, and revenue cycle intake in healthcare settings. It serves as a central organization connecting administrators, directors, managers and specialists across hospitals, clinics, health systems and academic medical centers. The association functions alongside other healthcare organizations to promote best practices, certification, education and advocacy in patient access and front-end revenue cycle operations.
The association originated amid conversations among administrators at institutions such as Mayo Clinic, Cleveland Clinic, Johns Hopkins Hospital, Massachusetts General Hospital and Mount Sinai Health System seeking standardized access procedures. Early collaborators included representatives from American Hospital Association, Association of American Medical Colleges, Healthcare Financial Management Association and Medical Group Management Association. Over decades its timeline intersects with regulatory events like the implementation of the Health Insurance Portability and Accountability Act of 1996, the passage of the Affordable Care Act, and the adoption of standards from Centers for Medicare & Medicaid Services, The Joint Commission, National Committee for Quality Assurance, Office of the National Coordinator for Health Information Technology and Centers for Disease Control and Prevention. Influences on its development include collaborations with American Medical Association, American Nurses Association, American College of Healthcare Executives and partnerships with regional organizations such as California Hospital Association, Texas Hospital Association and New York State Department of Health.
The organization’s mission aligns with goals championed by Institute of Medicine reports and frameworks from World Health Organization and National Academy of Medicine. Objectives emphasize improving access workflows at systems like Epic Systems Corporation, Cerner Corporation (now part of Oracle Corporation), Allscripts, Meditech, and supporting compliance with standards from Health Level Seven International, Integrating the Healthcare Enterprise, and American National Standards Institute. It promotes interoperability following guidelines from FHIR and integration with initiatives such as Meaningful Use and Value-based care programs shaped by Centers for Medicare & Medicaid Services Innovation Center.
Membership encompasses roles drawn from settings including Veterans Health Administration, Kaiser Permanente, HCA Healthcare, Ascension Health, Providence Health & Services, and Sutter Health. The association’s governance features a board and committees reflecting models used by American Red Cross, American Cancer Society, Robert Wood Johnson Foundation, and Kaiser Family Foundation. Local chapters mirror state associations like Massachusetts Health & Hospital Association and professional affiliates such as Association for Healthcare Resource & Materials Management. Members include professionals with affiliations to institutions such as Stanford Health Care, UCLA Health, NYU Langone Health, University of Pennsylvania Health System, Duke University Health System, and Children's Hospital of Philadelphia.
Certification programs are informed by credentialing norms from American Board of Medical Specialties, Board of Certification for Emergency Nursing and standards similar to those of Project Management Institute and Society for Human Resource Management. Curriculum covers topics referenced by Centers for Medicare & Medicaid Services, Health Resources and Services Administration, and compliance with Occupational Safety and Health Administration guidance in clinical settings. Training partners have included academic programs at Columbia University Mailman School of Public Health, Johns Hopkins Bloomberg School of Public Health, Harvard T.H. Chan School of Public Health and professional educators associated with American Public Health Association.
Programs address frontline operations, drawing techniques from initiatives by Institute for Healthcare Improvement, Lean Enterprise Institute, Six Sigma methodologies popularized through General Electric and Motorola, and patient experience frameworks advanced by Beryl Institute. Services include benchmarking in collaboration with Premier, Inc., Vizient, Inc., and analytics partnerships resembling those of Truven Health Analytics and Optum. The association provides resources for revenue cycle management that complement solutions from McKesson Corporation, GE Healthcare, and payer engagement strategies involving organizations like Blue Cross Blue Shield Association, Aetna, UnitedHealth Group, Cigna and Humana.
Advocacy work interacts with regulatory bodies such as Centers for Medicare & Medicaid Services, Office for Civil Rights (United States Department of Health and Human Services), Congress of the United States, and state health departments. The association contributes to rulemaking debates involving HIPAA, Affordable Care Act provisions, billing and coding rules from Centers for Medicare & Medicaid Services, and standards from The Joint Commission and National Committee for Quality Assurance. It has liaised with stakeholders including American Hospital Association, American Medical Association, American Health Information Management Association, Healthcare Information and Management Systems Society, and specialty societies such as American College of Surgeons and American Psychiatric Association.
Publications include practice advisories, position statements and benchmarking reports akin to materials published by New England Journal of Medicine, JAMA, Health Affairs, BMJ, and specialty outlets like Hospitals & Health Networks and Modern Healthcare. Annual conferences convene professionals and exhibitors similar to events organized by HIMSS, Becker's Healthcare, American Hospital Association Annual Meeting, and regional meetings paralleling California Hospital Association Annual Conference. Educational content is produced in partnership with academic centers such as Mayo Clinic School of Continuous Professional Development, Cleveland Clinic Academy, and professional publishers like Wolters Kluwer and Elsevier.
Category:Medical and health organizations in the United States