New Relic One

New Relic One
Name	New Relic One
Developer	New Relic, Inc.
Released	2020
Operating system	Cross-platform
Genre	Observability, Application Performance Management
License	Proprietary

New Relic One New Relic One is a cloud-based observability platform produced by New Relic, Inc. It unifies telemetry data for application performance monitoring across distributed systems, containers, and cloud services. The platform is used by enterprises for troubleshooting, capacity planning, and business metrics correlation across microservices, serverless functions, and infrastructure components.

Overview

New Relic One provides end-to-end visibility into software stacks and operational telemetry for organizations such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Red Hat, and VMware. The platform combines metrics, events, traces, and logs from technologies like Kubernetes, Docker, Apache Cassandra, Apache Kafka, and Redis alongside integrations for MongoDB, PostgreSQL, MySQL, and Microsoft SQL Server. Companies in industries represented by Walmart, Netflix, Spotify, Airbnb, and Adobe have adopted similar observability tools to reduce mean time to resolution in complex distributed environments.

Features and Architecture

New Relic One's architecture emphasizes a telemetry ingestion pipeline, a query language, and a visual dashboarding layer. Telemetry collection uses agents and integrations that emit spans compatible with OpenTelemetry and trace models similar to Jaeger (software), Zipkin, and OpenTracing. The query layer supports analytics comparable to Apache Druid and Elasticsearch in use cases for time-series aggregation, while visualization capabilities rival offerings from Grafana Labs and Tableau Software. The platform supports alerting and incident workflows integrated with PagerDuty, Atlassian Jira, and Slack (software). Underlying components reference scalable storage patterns found in systems like Cassandra (database) and architectures promoted by Netflix Open Source Software.

Integrations and Supported Platforms

The platform offers native integrations for cloud providers including Amazon Web Services, Microsoft Azure, and Google Cloud Platform as well as orchestration and container platforms such as Kubernetes, OpenShift, and Docker Swarm. It supports instrumentation for application runtimes like Java (programming language), Node.js, Python (programming language), Ruby (programming language), Go (programming language), and .NET Framework. New Relic One connects to CI/CD and observability ecosystems exemplified by GitHub, GitLab, Jenkins, CircleCI, Prometheus, and Elastic Stack (Elasticsearch, Logstash, Kibana), enabling correlations between deployment events and performance anomalies similar to practices used by teams at Facebook, Twitter, and LinkedIn.

Pricing and Licensing

New Relic One is distributed under a proprietary commercial license model with tiered pricing that reflects data ingestion, user seats, and feature tiers. Pricing approaches are comparable to models used by Datadog, Splunk, and Dynatrace which incorporate usage-based billing for telemetry volume and enterprise support options akin to contracts offered to customers like Goldman Sachs and Capital One. Enterprise agreements may include committed ingestion, service-level commitments, and managed support comparable to vendor relationships with IBM and Accenture.

Adoption and Use Cases

Organizations deploy New Relic One for scenarios including application performance monitoring, infrastructure monitoring, digital customer experience, and DevOps observability. Use cases mirror those at technology-driven enterprises such as Salesforce, Uber, Uber Eats, Dropbox, and Shopify where tracing latency across microservices and optimizing cloud costs are critical. Sectors including finance with institutions like JPMorgan Chase, healthcare with providers similar to Kaiser Permanente, and retail with chains like Target Corporation use observability platforms to meet uptime and compliance goals.

Security and Compliance

Security controls for New Relic One include role-based access control patterns found in OAuth 2.0 and integration with identity providers such as Okta, Azure Active Directory, and Ping Identity. Data protection measures align with frameworks influenced by ISO 27001, SOC 2, and HIPAA-related controls for health data workflows. Logging and audit trails are designed to support compliance reporting similar to practices at Cisco Systems and Oracle Corporation.

History and Development

New Relic One was announced following strategic product evolution by New Relic, Inc., which was founded by individuals associated with AT&T-era performance engineering and later expanded during the cloud era alongside competitors like AppDynamics and Splunk. The platform emerged as part of industry consolidation in observability trends influenced by Cloud Native Computing Foundation projects and standards from OpenTelemetry and The Linux Foundation. Over time, the product roadmap has incorporated integrations and telemetry standards driven by community initiatives such as Kubernetes, Envoy (software), and Prometheus while aligning with enterprise demand for unified analytics found in modern digital platforms.

Category:Observability Category:Application performance management